Our Experts Give You the Edge

Let Us Shop for You

As one of the nation’s first and largest mystery shopping service providers, Tainerex has made significant contributions to legitimizing mystery shopping as powerful research. We pride ourselves on continually leading and changing the landscape of our industry with proven and innovative mystery shopping, intercept interviewing, compliance auditing, customer satisfaction surveys and panel/focus group services.

Working with Fortune 500/100/50 companies and a variety of other businesses in a wide range of industries, we dedicate our team and resources to ensure you feel valued and to support our goal of making personal connections with each and every client. You will find that we thoroughly understand operations, technology and research, and we know what it takes to manage a successful customer-experience program.


The Tainerex Advantage includes:

Partnering with Tainerex gives you access to one of the largest and most skilled forces of field representatives in the industry. It includes more than 600,000 mystery shoppers, intercept interviewers, compliance auditors and panelists who professionally conduct tens of thousands of assignments each month in cities and towns across the U.S. and Canada.

We were one of the very first mystery shopping companies ever established — the first to gather data online, the first to link mystery shop data to other research data and the first to dissect moments of truth that drive differentiation. We also continue to be an innovative force in shaping the landscape of the industry as it exists today.